These are just the key points. If you need detail, keep reading.
We measure visitors to our websites and products using Google Analytics. This service records what pages you view within our site, how you arrived at our site and some basic information about your computer.
We anonymize the data in Google Analytics – so we don’t know who you are; just that somebody visited our site.
The information we collect helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.
We allow visitors to discuss articles on our blog via third party discussion apps. Before you can leave a comment, you must first press a button which loads the discussion plugin. Depending on the date they were published, some articles use Disqus and others use the Facebook comments plugin.
Once you have opted in to leaving comments, these plugins may track your visit to our site. Disqus and/or Facebook will know what pages you viewed and what you write in any comments you leave. Of course all comments you leave are also publicly visible on the Internet alongside your name, so we do not imagine this is a concern for many people.
If you log in via social network, the providers of these plugins will be able to link your activity to that network. In this way, your activity may be personally identifiable.
If you email our technical support, we store this communication. Your email address, name and any other information contained in your message to us will be stored by them.
When you sign up for or use any of our services – paid or otherwise – we will record specific personal information about you, such as your name and email address.
We will also collect and store information about your use of our services so as to improve them. For example, we keep a log of what features are being used at any time.
We also log account and transaction history for accounting purposes, and to monitor our business activities.
Any data you provide us with is securely stored in databases managed by us, and hosted by GoDaddy. Amazon does not have access to your data.
We delete your data from our servers 12 months after you terminate your service with us. We may retain some information where it is legally necessary (e.g. for accounting reasons). If you wish for us to delete your personal data sooner, please email our support team.
We may send you email notifications regarding your service (such as invoices) or which you have specifically requested (such as newsletters or notifications when a report is completed). You have the ability to opt out of any of this communication at any time.
We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services, as detailed above.
We use use a combination of Stripe, PayPal and PayU to bill for all our products. When paying by credit card, ArangoGoodwind themselves do not ever have any access to your credit card details. We share information with our payment providers only to the extent necessary for the purposes of processing payments you make via our website.
However you pay, details of your financial transactions with us are stored in databases managed by us, and again hosted by GoDaddy for the purposes of internal reporting.
We use Dropbox and G Suite for internal communication relating to sales and support of our products. In order to fulfil their duties, our staff may use these services to share basic contact details with colleagues, such as your name and email address. In all cases, our staff treat your data with care and abide by our data protection policies.
Whilst we take great care to ensure any confidential information remains protected we cannot guarantee the security of data sent over the Internet.
Of course you are responsible for keeping your password and user details confidential. Nobody at ArangoGoodwind will ever ask you for your password, so please don’t trust anybody asking you for it.